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7 Best UX Design Agencies

July 13, 2020
written by Simba Muganiri

Read our list of 7 of the best UX design agencies including the likes of Instrument, Codal, and Bakken & Bæck.

How many times have you heard about the importance UX design without anyone explaining what it is?

UX stands for user experience and UX design looks at the interaction between users and their experiences with products or services. The best UX design should be useful, intuitive, and engaging to an audience. To make sure that your audience is able to interact with your product in a valuable and meaningful way, you need to focus on different aspects including:

  • Technology
  • Marketing
  • Psychology
  • Sociology
  • Science

UX designers do a lot and are an important and underrated part of product development.

What do UX design agencies do?

As mentioned above, UX design agencies use a lot of different disciplines to improve the experiences of users. For day-to-day UX tasks, they can include:

  • Market research
  • Designing wireframes
  • Prototyping
  • User testing
  • User research
  • Storyboarding

Note: UX design agencies tend not to manage the visual design of a product, but instead look at the journey behind the scenes.

Do you need UX design?

Without question.

The work of a UX design agency can seem like it is interchangeable with a web designer or app developer and while there is some overlap, UX designers are crucial to driving conversions as the customer journey facilitates that. According to UXCam, for every $1 spent on UX design, a business can see a $100 ROI (return on investment). Alongside that, 88% of users are less likely to return to a website with bad UX.

So let’s have a look at 7 of the best UX design agencies and how they can help you improve your user experiences.

1. 3 Sided Cube

Location: Bournemouth

3 Sided Cube works specifically on the development of apps and digital products (which includes websites and custom software), designed to encourage impact and empower organizations. Their work includes creating product concepts and developing digital strategies from the ground up, helping you find the platforms that work best for creating a user experience that fits your needs.

They also develop the mobile apps, websites, or other digital products that bring the concept to life with a focus on intuitive experiences that leave lasting impressions.

Previous clients: American Red Cross, Lush, England Rugby, NHS

2. Bakken & Bæck

Location: Oslo, Amsterdam, Bonn, and London

This Norwegian technology-driven studio works with all manner of digital platforms, having created websites for Samsolgt, apps for Racetracker, and more.

This team of remote working professionals across Oslo, Amsterdam, Bonn, and London has experiences creating user experiences that work on a global scale, bring expertise in artificial intelligence and computer science to create some of the most innovative UX and digital products. An open-door policy allows them to work flexibly and creatively, helping to ensure that your digital platforms are wholly unique while remaining as intuitive as possible.

Previous clients: Kron, Coinbase, Vipps, Dr.Dropin

3. Beyond

Location: London, New York, San Francisco

Beyond describes itself as a “design and technology agency that builds world class products for the digital age”, having worked with the likes of Facebook and Google. The team at Beyond works in a way that is based specifically on business challenges. This means working with marketing and product leaders to develop a better understanding of how your customer approaches the brand, from which they can create user experiences that best fit those trends.

As part of their UX design services, they offer customer experience audits, competitor/ecosystem reviews, and content assessment to see what you’re doing, what others in the market are doing, and what you can do better.

Previous clients: Just Eat, Royal College of Art, Mailchimp

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4. Codal

Location: Chicago, Lincoln (UK), Ahmedabad (India)

This award-winning UX design agency has worked with a range of digital platforms including intuit Quickbooks and United to help build digital brand products from the ground up. This includes:

  • Websites
  • Mobile apps
  • eCommerce platforms
  • VR
  • IoT platforms

To that end, they are one of the most versatile and innovative UX design firms around at the moment, with a process that focuses on creating streamlined experiences that remove frustrations and enhance the most effective features of your UX.

Previous clients: Motorola, Pepsi, and Charles Schwab

5. Clay

Location: San Francisco

Clay is a UI/UX design and branding agency in San Francisco, bringing an understanding of all things digital that informs how they shape customer journeys through platforms of all kinds.

Their UX work includes but is not limited to mobile apps, web apps, and multi-platform digital campaigns. They also offer a specific focus on enterprise UX, designing brand new B2B products, which can include transforming old legacy enterprise tools into something much more modern and intuitive.

Previous clients: BMW, ADP, and Coca-Cola

6. Code and Theory

Location: New York

A creative agency that offers a range of services, including UX for a wide range of digital experiences. They work in a range of industries, including healthcare, digital media, government & education and more. With Code and Theory, digital platforms are treated less as a tool, and more as an overall strategy, with a focus on disruptive and creative experiences.

Their UX services include creating new services platforms and product, as well as collecting data, analytics and research that can drive an ongoing strategy revolving around those digital experiences.

Previous clients: Xerox, Sky Italia, CNN, Vogue

7. Instrument

Location: Portland, New York

A UX design agency that focuses on the cross-section between brand & communication innovation and product & service innovation. They work on creating, from scratch, the digital products designed to solve business problems, as well as to transform the way your customers interact and communicate with the business.

In creating new UX products, the focus on user-centric design that is insight-driven and systematically tested, meaning a lot of research and ongoing campaign management goes into each service they provide. They also work with a focus on what is most impactful on your bottom line, tracking the performance indicators that matter most to your business growth.

Previous clients: Sonos, Altassian, Nike, and PATH


When you’re choosing a UX design agency, it’s important to make sure you’re aware of what kind of services you need. If you have a specific app, website, or other digital product in mind, then there are many above that can help you create them, with different specializations on different aims and mediums.

If you’re less certain of what you need, others can provide the research and conceptual services that help you find out what your approach should be. As such, make sure you know where you are in your UX creation journey and partner with the team that can help you from there.

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