Adzooma offers the Platform as an online subscription service. For large agencies or those with a large monthly spend, we have built the Galaxy Package. These terms apply to your Galaxy Package subscription, including any Galaxy Bolt Ons you select and any Bespoke Services we may agree to provide from time to time.
If you request to subscribe to the Galaxy Package, request to add any Galaxy Bolt Ons or you request any Bespoke Services, and we accept your request, such agreement forms a legally binding contract between you and us, subject to these terms.
It is therefore essential that you read and understand these terms before subscribing to the Galaxy Package, requesting any Galaxy Bolt Ons or requesting Bespoke Services. By making such a request you confirm that you have done so and that you agree to be bound by these terms.
In these terms, including the introduction and the schedule, the following definitions shall apply unless the context otherwise requires:
Acceptable Use Policy
The acceptable use policy for the Platform, as revised from time to time, attached to this document.
The Platform User’s dedicated account manager, included as part of the Galaxy Package, as described in more detail in clause 5;
Clicktech Solutions Ltd (t/a Adzooma), a company incorporated and registered in England and Wales with company number 09899629, and whose registered office is at Leytonstone House 3 Hanbury Drive, Leytonstone, London, United Kingdom, E11 1GA;
The interface which is made available to enable integration with other platforms (if the Platform User has selected the API Base Access Bolt On);
API Base Access Bolt On
The Galaxy Bolt On described in more detail in clause 6.2;
Automated Account Creation
The functionality which enables the Platform User to automatically create accounts and proposals for its Clients (if the Platform User has selected the Proposal and Account Creation Bolt On);
any services described in the Order Form which are in addition to those included within the Galaxy Package and do not form part of a Galaxy Bolt On (such as specialist consultancy or development services);
Bespoke Services Fees
any fees payable in respect of Bespoke Services;Client
A client of the Platform User in respect of which the Platform User utilises the Platform;
The latest general release version of Chrome, Internet Explorer, Microsoft Edge, Firefox or Safari, in each case provided that the browser has no non-standard plug-ins and is configured in accordance with the default settings applicable to that browser, or any other configuration which may be specified as required in the Documentation or otherwise by Adzooma to the Platform User from time to time;
A 12 month period, the first Contract Year commencing on the date of the relevant agreement and each subsequent Contract Year commencing on an anniversary of that date;
Any content that Adzooma develops specifically for the Platform User;
The user documentation which describes the Platform and provides guidance as to the proper use of the same;
Any fees payable by the Platform User pursuant these terms, as set out in an Order Form and as revised from time to time in accordance with these terms, including the Galaxy Base Price, any Galaxy Bolt On Fees and any Bespoke Services Fees;
Galaxy Base Price
The monthly subscription fee which is payable in respect of the Galaxy Package;
Galaxy Bolt Ons
Optional extras which can be added to the Galaxy Package to enhance the Platform User's experience of the Platform including the API Base Access Bolt On, the Managed Account Bolt On and the Proposal and Account Creation Bolt On;
Galaxy Bolt On Fees
Any fees payable in respect of Galaxy Bolt Ons;
The specialist subscription package offered by Adzooma which entitles the Platform User and an unlimited number of Users to access and use the Platform in accordance with these terms (subject to payment of the Fees) and includes access to the Documentation, the hosting of the Platform, a dedicated account manager and early access to new features, as described in more detail in clauses 3, 4 and 5;
The initial term of the Platform User’s subscription to the Galaxy Package, as set out in the Order Form;
Intellectual Property Rights
any and all intellectual property rights including patents, trade marks, copyright, rights in databases, domain names, know-how, look and feel, rights in confidential information and all similar rights (whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world) together with the right to apply for registration of and/or register such rights and any and all goodwill relating or attached to it and all extensions and renewals of it;
Managed Account Bolt On
The Galaxy Bolt On described in more detail in clause 6.3;
The management of the Platform User’s Platform account on the Platform User’s behalf (if the Platform User has selected the Managed Account Bolt On);
the form containing an order placed by an Platform User for a Galaxy Package, Galaxy Bolt Ons and/or Bespoke Services
The Adzooma advertising management platform service, as further described in the Documentation;
The entity identified in the Order Form which subscribes to the Galaxy Package;
Platform User Branding
The Platform User’s name, logo and any other trade mark or branding of the Platform User;
Platform User Content
Any content that the Platform User or a User uploads to the Platform;
Proposal and Account Creation Bolt On
The Galaxy Bolt On described in more detail in clause 6.4;
services provided by Adzooma to assist the Platform User in using the Platform or attempt to rectify any issues identified by the Platform User in relation to the Platform;
The period for which the Platform User has a subscription to the Galaxy Package, being the Initial Term and any period of renewal in accordance with clause 12; and
An individual person who accesses the Platform as part of the Platform User’s Galaxy Package subscription.
|Target Response time||Target resolution time|
Critical production issue that severely impacts the Platform User’s use of the Platform or a Galaxy Bolt On or halts the Platform User’s business operations and no procedural workaround exists or the Platform or Galaxy Bolt On is unavailable.
|15 working minutes||2 working hours|
Major functionality is impacted or significant performance degradation is experienced. The situation is causing a high impact to portions of the Platform User’s business operations.
|30 working minutes||4 working hours|
There is a partial, non-critical loss of use of the Platform or a Galaxy Bolt On with a The Platform User’s business continues to function with a short term workaround.
|1 working hour||2 working days|
Inquiry regarding a routine technical issue. Information requested on the Platform or Galaxy Bolt On capabilities, use, installation or configuration. Issue affecting a small number of Users with an acceptable workaround available.
|8 working hours||5 working days|