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  • Quickly & easily automate your customer service
  • Add live chat to your websites and apps
  • Capture leads and make buying easy
  • Balance AI automation and the human touch
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LiveChat

“We love it to death! It’s actually one of our customers’ favorite tools to use.”

Mark Fordham, Vice President of Services at Central Desktop

Why you need LiveChat

Why you need LiveChat

Years ago the two main buying criteria for your customers was quality and price, right? However, we now live in the age of customer service, and if yours isn’t on point 24/7, you’re going to lose out.

You can wax lyrically about your beautiful brand, your ‘must have’ products or your unrivalled expertise. But unless you can ensure your customers and potential customers feel valued and important, none of that will matter.

What’s special about this?

What’s special about this?

The great thing about LiveChat is that it offers the best of both worlds. Outstanding, instant, automated 24/7 customer service, while keeping the relationship building human touch.

Scale up your operations with just a few clicks, as your bot will easily handle any volume of cases you want, 24/7. And save a ton of time by grabbing our ready-to-use templates, to design advanced workflows specific to your industry.

What do you get?

What do you get?

Everything you need to ensure you’re offering smile-inducing, award winning customer service is right here.

Chat tools include:

Chat tools include:

Message sneak-peek, canned responses, chat tags, rich messages, file sharing, chat transfer and chat ratings.

Customer engagement features include:

Customer engagement features include:

Targeted messages, messaging mode, eye-catchers, chat buttons, chat routing, chat history and transcripts.

Customization features include:

Customization features include:

Personalization, agent profiles, languages and chat boosters.

Reporting & analytic features include:

Reporting & analytic features include:

Data summary, chat reports, data export, agent reports, ticket reports, customer & ecommerce reports.

Security features include:

Security features include:

Encryption, credit card masking, data storage, access restriction, visitor banning and logging in with Google.

Team management features include:

Team management features include:

Agent accounts and roles, groups, chat supervision, chat limit and work scheduler

LiveChat highlights

LiveChat highlights

Capture leads and make buying easy
Capture leads and make buying easy

Capture leads and make buying easy

Qualify leads with custom forms and AI chatbot automations. Track sales and goals automatically to see precisely how chats boost revenue.

Create a chat experience your customers know and love
Create a chat experience your customers know and love

Create a chat experience your customers know and love

Add the chat widget to as many websites and apps as you want and start solving customer problems proactively, anticipating questions and responding faster.

Balance AI automation and the human touch
Balance AI automation and the human touch

Balance AI automation and the human touch

Greet customers and quickly route chats with the help of AI. Let your chatbots generate leads, create help tickets, and chat across channels.

Easy integration with 200+ tools
Easy integration with 200+ tools

Easy integration with 200+ tools

Improve your workflow by connecting LiveChat with apps you use every day. Chat with your customers, send their details to your CRM, manage orders and accept payments.

Text messages have a 98% open rate
Text messages have a 98% open rate

Text messages have a 98% open rate

Receive and reply to text messages using one or more phone numbers. Get noticed and chat with customers where it’s most convenient for them.

Get control over your shared inbox
Get control over your shared inbox

Get control over your shared inbox

Forward your emails to LiveChat and use our ticketing system to prioritize and manage all your support requests quickly.

Platform

Get started today

Get started today

Customer service is incredibly important, but unfortunately it can be time consuming too and therefore get left on the shelf.

However, thanks to LiveChat you can now offer outstanding customer service, without hiring new staff or even breaking a sweat. Plug it in, organise your team and you’re ready to roll 24/7.

Adzooma is recognised as the Best Tracking Technology, according to the UK Digital Growth Awards and was recognised as a Rising Star at the Northern Tech Awards. It has also been nominated for best PPC Management Software Suite at the US Search Awards and Best Software Innovation at the MENA Search Awards.

Awards

Adzooma is recognised as the Best Tracking Technology, according to the UK Digital Growth Awards and was recognised as a Rising Star at the Northern Tech Awards. It has also been nominated for best PPC Management Software Suite at the US Search Awards and Best Software Innovation at the MENA Search Awards.

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